About this role

Support customers through proactive outreach as well as when they come to us with a question
Help customers see the bigger picture of what Xero can do for their business
Listen properly, put yourself in their shoes, and use good judgement to work out the best next step
Resolve customer inquiries effectively and efficiently

An accounting or bookkeeping qualification that is level 5 or above, or you’re working towards one, is essential for this role.
You communicate clearly and confidently, whether you’re on the phone, writing an email, or chatting with a customer online.
Problem-solving comes naturally to you, and you enjoy working through a tricky query until it’s properly resolved.
Making outbound calls doesn’t faze you; you’re just as comfortable reaching out as you are responding.
Building trust with people you’ve never met is something you do well, and it shows in how customers respond to you.
You’ve worked in a service environment before, met quality and turnaround targets, and you’re keen to keep learning as things change.

Hybrid working arrangement with three days in the office per week
Proactive outreach campaigns to help customers unlock more value from Xero’s accounting tools
Initial training period will be fully in office