About this role
Role Overview
- Support customers through proactive outreach and resolve queries
- Help customers understand the broader capabilities of Xero and how it can benefit their business
- Collaborate with the Customer Experience team to manage customer queries across multiple channels including phone, email, and chat
Requirements
- An accounting or bookkeeping qualification that is level 5 or above, or you’re working towards one, is essential for this role.
- You communicate clearly and confidently, whether you’re on the phone, writing an email, or chatting with a customer online.
- Problem-solving comes naturally to you, and you enjoy working through a tricky query until it’s properly resolved.
- Making outbound calls doesn’t faze you; you’re just as comfortable reaching out as you are responding.
- Building trust with people you’ve never met is something you do well, and it shows in how customers respond to you.
- You’ve worked in a service environment before, met quality and turnaround targets, and you’re keen to keep learning as things change.
Benefits
- Hybrid working arrangement
- Initial training period in the office for five days