Work from 14:00 to 22:00 Polish time in a hybrid model: 3 days per week from the office in Kraków and 2 days per week remote.
Manage end-to-end account updates, including setup, provisioning, rebooks, and add-on orders.
Ensure all client account activities meet accuracy, compliance, and service standards.
Maintain precise records across systems such as Salesforce and internal databases.
Validate Work Orders and account details to prevent downstream issues.
Coordinate with Implementation, Finance, and Product teams to resolve account discrepancies.
Support quality control by reviewing records and identifying data anomalies.
Recommend process enhancements to improve workflow speed or data integrity.
Uphold departmental SOPs, SLAs, and compliance standards.
Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists.
Review and verify outcomes before submission to maintain consistency and high-quality standards.
Identify and address process gaps or errors to drive continuous improvement and operational excellence.

Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
A laptop and essential work equipment provided by the company
New, modern, bright and comfortable office space in the city centre
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation and games
Free snacks and beverages in a kitchen
Company parties and social activities
Employee referral program
Relocation Package within Poland

Client Operations Specialist, Afternoon Shift

Key skills