Senior People Operations Manager

Role Overview

• Own and continuously improve day-to-day People Operations processes across the employee lifecycle.
• Manage core employee lifecycle workflows, including onboarding, employee changes, leave coordination, and offboarding.
• Maintain accurate employee records, HR trackers, workflows, checklists, templates, SOPs, and employee-facing resources.
• Partner with managers and leadership to support consistent, scalable employee processes across a remote, multi-state team.
• Identify process gaps and implement practical improvements as the company grows.
• Own the new hire onboarding experience from offer acceptance onward, creating a welcoming, organized, and mission-driven experience for remote employees.
• Lead onboarding calls and help new hires understand company policies, benefits resources, CPEO systems, and internal processes.
• Partner with hiring managers to ensure each new hire has a clear onboarding plan, role expectations, and first-week support.
• Serve as a primary point of contact for routine employee HR questions related to benefits, payroll, policies, leave, onboarding, and CPEO resources.
• Identify recurring questions and improve FAQs, templates, communications, and internal documentation.
• Maintain confidentiality and sound judgment when handling employee information.
• Serve as TurbineOne’s day-to-day liaison with the CPEO.
• Submit, track, and follow up on CPEO requests to ensure timely resolution.
• Coordinate with the CPEO on employment documents, benefits administration, payroll-related questions, employee changes, required notices, and compliance items.
• Translate CPEO guidance and requirements into clear internal processes for employees and managers.
• Maintain visibility into open HR and CPEO issues and proactively communicate status updates.
• Partner with Finance, Operations, Recruiting, and leadership on HR data, employee changes, and reporting needs.
• Own first-line HR compliance coordination for a remote, multi-state workforce.
• Maintain employee files, acknowledgments, required notices, policy documentation, leave records, and compliance documentation.
• Coordinate required employee trainings and track completion.
• Support handbook updates, policy rollouts, and employee communications in partnership with leadership, the CPEO, and legal counsel.
• Monitor compliance tasks and escalate risks, gaps, or sensitive issues appropriately.
• Support consistent application of company policies and employment practices.
• Support employment verification requests, including documentation coordination, response tracking, and appropriate approvals.
• Assist with security clearance-related HR processes, including employment history verification, employee information collection, documentation coordination, and status tracking.
• Coordinate with employees, managers, leadership, the CPEO, and external stakeholders as needed for verification or clearance-related requests.
• Maintain accurate, confidential records related to employment verification and clearance-related processes.
• Track request status, follow up on outstanding items, and escalate delays, inconsistencies, or sensitive issues appropriately.
• Ensure sensitive employee, verification, and clearance-related information is handled accurately, confidentially, and in accordance with company procedures.
• Coordinate employee leave requests in partnership with the CPEO and leadership.
• Support administration of medical, parental, state-specific, military, and other protected leaves.
• Track leave status, documentation, key dates, manager communications, and return-to-work steps.
• Help employees understand the leave process while maintaining appropriate confidentiality.
• Support reasonable accommodation workflows in partnership with leadership, the CPEO, and counsel as appropriate.
• Escalate complex leave, accommodation, protected-status, or legal-risk issues quickly and appropriately.
• Serve as an intake and coordination point for employee relations concerns.
• Support documentation, fact-gathering, and follow-up for employee relations matters.
• Assist with investigations as directed by leadership.
• Maintain accurate, confidential records related to employee relations and investigation matters.
• Support managers with routine employee relations questions while escalating sensitive matters involving legal risk, protected activity, harassment, discrimination, retaliation, leave, accommodation, or performance concerns.
• Help ensure employee concerns are handled consistently, professionally, and in alignment with company policies.
• Support and improve employee experience programs for a remote, multi-state team.
• Help coordinate remote culture initiatives, employee recognition, internal communications, and surveys.
• Support planning for company meetings, offsites, anniversaries, milestones, and other employee recognition.
• Partner with leadership to improve engagement, manager communications, and employee touchpoints.
• Help reinforce a high-performance, accountable, mission-driven culture.
• Identify opportunities to make the remote employee experience more consistent, connected, and scalable.

Requirements

• 6+ years of experience in People Operations, HR, employee lifecycle administration, or HR operations
• Experience owning or managing day-to-day People Operations processes
• Experience supporting a remote and/or multi-state workforce
• Experience working with a PEO, CPEO, payroll provider, or benefits administrator
• Strong understanding of U.S. employment compliance fundamentals
• Experience coordinating employee leave processes
• Experience supporting employee relations documentation, investigations, or sensitive employee matters
• Comfortable operating in a fast-paced, high-growth startup environment
• Ability to manage multiple sensitive workflows at once
• Practical, solutions-oriented mindset with strong follow-through
• Ability to know when to act independently and when to escalate

Benefits

• Health insurance
• Remote work options
• Professional development opportunities
• Employee recognition programs