Key skills
Stakeholder ManagementBudgetingCommunication
About this role
Role Overview
- Responsible for coordinating external service providers
- Maintaining operational relationships with partners
- Monitoring service quality and costs
- Supporting integrations
- Ensuring continuity of critical business processes
- Day-to-day communication with external vendors and service providers
- Coordinating incident resolution and follow-up activities with partners
- Tracking SLA compliance and service performance
- Organizing operational reviews and regular follow-up meetings
- Escalating critical issues and driving resolution
- Coordinating contract renewals and vendor-related operational activities
- Coordinating operational processes related to credit bureaus, KYC providers, fraud prevention services
- Supporting onboarding of new vendors and services
- Coordinating testing and validation activities for new integrations and changes
- Maintaining operational documentation and process runbooks
- Ensuring business continuity for vendor-dependent processes
- Coordinating periodic reporting processes with external organizations and bureaus
- Preparing, validating, and submitting required files and reports
- Monitoring report quality and resolving discrepancies
- Maintaining documentation and supporting evidence required for audits and compliance requests
- Monitoring service usage and operational costs
- Validating invoices and vendor charges
- Reconciling billing discrepancies with providers
- Supporting budgeting and forecasting activities related to external services
- Coordinating investigation of incidents involving external providers
- Collecting logs, examples, and supporting evidence
- Communicating with vendors during production incidents
- Tracking corrective actions and post-incident follow-up activities
- Driving resolution of recurring operational issues
- Work closely with Risk Tech, Product, Operations, Customer Support, Finance, Compliance, and Data teams
- Coordinating implementation of process improvements and automation initiatives
- Ensuring alignment between business requirements and vendor capabilities
Requirements
- Native or fluent Spanish
- English B2+ (written and spoken)
- 3+ years of experience in fintech, banking, payments, lending, or technology companies
- Experience managing external vendors, partners, or service providers
- Strong stakeholder management and communication skills
- Experience coordinating operational processes and production incidents
- Advanced Excel or Google Sheets skills
- Strong analytical and problem-solving mindset
- Ability to manage multiple priorities in a fast-paced environment
- Strong attention to detail and process ownership
Benefits
- Coordinating external service providers
- Monitoring service quality and costs
- Supporting integrations
- Ensuring continuity of critical business processes