Implement treasury products and solutions for clients
Take ownership of the end-to-end resolution of projects
Conduct research using various bank systems to enable thorough and accurate responses to client enquiries
Respond to enquiries received from clients and Sales partners
Resolve conflicts while appropriately escalating concerns that may jeopardise client experience

Highly organised individual who can manage complex projects
Excellent customer service skills
Excellent oral and written communication skills
Ability to effectively build relationships with clients and internal stakeholders
Ability to work in a fast-paced and high-volume environment

Private healthcare for you and your family plus an annual health screen
Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
26-weeks paid maternity leave
16-weeks paid paternity leave
Inclusive family leave arrangements for working parents and carers including 20 days of back-up childcare
20 days of back-up adult care per annum
The ability to change your core benefits
Access to an emotional wellbeing helpline, and virtual GP services
Access to the Peppy App which provides 1:1 support, consultations and resources relating to men’s health, women’s health, fertility, menopause and pregnancy & parenthood
Access to a range of gyms, exercise classes and wellbeing Apps through Wellhub, including Headspace and Calm
Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

Senior Fulfillment Specialist

Key skills