About this role

Lead, mentor, and develop a team of Project Managers and Implementation Specialists responsible for customer deployments.
Oversee all client implementation projects from kickoff through successful deployment and customer acceptance.
Monitor project schedules, milestones, budgets, risks, dependencies, and resource allocation.
Act as the executive implementation leader for strategic customer deployments.
Build trusted relationships with customer executives, operational leaders, IT teams, and facility stakeholders.

7+ years leading enterprise customer implementations involving software, SaaS, IoT, technology, or operational technology solutions.
3+ years managing Project Managers, Implementation Specialists, or customer deployment teams.
Demonstrated experience delivering complex multi-site customer implementations.
Strong understanding of both software implementations and hardware deployment projects.
Experience coordinating field deployments involving hardware, networking, sensors, or IoT technologies.
Proven ability to manage multiple concurrent enterprise customer projects.
Excellent leadership, communication, organizational, and stakeholder management skills.
Experience using project management platforms such as Teamwork, Monday.com, Asana, Jira, Smartsheet, Microsoft Project, or similar tools.

Director of Client Implementation

Key skills