IT Support Technician
Troy, Alabama, United States of America
Full Time
10 hours ago
No Visa Sponsorship
Key skills
Communication
About this role
Role Overview
- Respond to help desk tickets, phone calls, and emails in a timely manner
- Diagnose and troubleshoot hardware, software, and network issues
- Provide remote and in-person technical support to end users
- Install, configure, and maintain desktops, laptops, printers, and peripherals
- Document issues, troubleshooting steps, and resolutions in the ticketing system
- Escalate complex issues to Tier 1/2 support or system administrators as needed
Requirements
- Strong troubleshooting and problem-solving skills
- Basic familiarity with Windows computers and Microsoft 365
- Excellent communication and customer service skills
- Ability to explain technical concepts to non-technical users
- Strong attention to detail and documentation practices
- Willingness to learn, reliability, professionalism, and patience with users
- Ability to lift/move computers, printers, monitors, or crawling under desks
- Excellent communication skills both verbal and written
- Cross-functional team builder/player
Benefits
- Support for hardware, software, and network-related issues
- Onboarding/offboarding assistance by provisioning and configuring user equipment
- Maintain inventory of IT assets and equipment
- Special projects assigned by supervisor
- Attendance is an essential job requirement defined as having regular, consistent, reliable, punctual and predictable attendance