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IT Support Technician at Kimber Mfg., Inc. | JobVerse
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IT Support Technician
Kimber Mfg., Inc.
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IT Support Technician
Troy, Alabama, United States of America
Full Time
10 hours ago
No Visa Sponsorship
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Key skills
Communication
About this role
Role Overview
Respond to help desk tickets, phone calls, and emails in a timely manner
Diagnose and troubleshoot hardware, software, and network issues
Provide remote and in-person technical support to end users
Install, configure, and maintain desktops, laptops, printers, and peripherals
Document issues, troubleshooting steps, and resolutions in the ticketing system
Escalate complex issues to Tier 1/2 support or system administrators as needed
Requirements
Strong troubleshooting and problem-solving skills
Basic familiarity with Windows computers and Microsoft 365
Excellent communication and customer service skills
Ability to explain technical concepts to non-technical users
Strong attention to detail and documentation practices
Willingness to learn, reliability, professionalism, and patience with users
Ability to lift/move computers, printers, monitors, or crawling under desks
Excellent communication skills both verbal and written
Cross-functional team builder/player
Benefits
Support for hardware, software, and network-related issues
Onboarding/offboarding assistance by provisioning and configuring user equipment
Maintain inventory of IT assets and equipment
Special projects assigned by supervisor
Attendance is an essential job requirement defined as having regular, consistent, reliable, punctual and predictable attendance
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