Job Description: IT Field Support Technician

Client: The City of Philadelphia

Location: Philadelphia, PA

Duration: 12 Months

Note: This is an onsite role.

Key Responsibilities:

Provide first-level onsite technical support for network, systems, telephony, and IT hardware incidents.
Perform basic troubleshooting of network switches, servers, workstations, wireless access points, printers, and structured cabling.
Install, configure, replace, and maintain IT hardware and peripheral devices.
Support rack-and-stack activities, cable management, patching, labeling, and physical connectivity within communications rooms and data centers.
Conduct field inspections and basic diagnostics for wireless infrastructure, surveillance cameras, digital signage, and other operational technology systems.
Perform Moves, Adds, and Changes (MAC) for user endpoints, peripherals, and infrastructure equipment.
Assist senior network and systems engineers with onsite implementation, maintenance, and troubleshooting activities.
Document completed work, update asset inventory records, and maintain accurate service and field activity logs.
Utilize IT service management (ITSM) or ticketing systems to track incidents, service requests, and resolutions.
Follow established safety procedures, operational standards, and security protocols while working in secure, public, and restricted operational areas.
Escalate unresolved issues to higher-level technical teams with complete documentation and troubleshooting details.
Perform other related duties as assigned.

Required Qualifications

One to three years of experience providing IT support, desktop support, or technical field services.
Basic understanding of networking concepts, including TCP/IP, VLANs, Ethernet, structured cabling, and switching fundamentals.
Fundamental knowledge of Windows and Linux operating systems.
Experience installing, troubleshooting, and replacing computer hardware, networking equipment, and peripheral devices.
Ability to perform physical installations, equipment handling, cable routing, and rack-mounted equipment installation.
Strong analytical and troubleshooting skills with the ability to follow documented procedures.
Experience using IT ticketing or service management systems.
Strong verbal and written communication skills.
Ability to work independently as well as collaboratively with senior technical teams.
Ability to work in secure facilities, public operational environments, mechanical rooms, and other onsite locations as required.

IT Field Support Technician

Key skills