Restaurant IT Technician

Job Title: Restaurant IT Technician

Reports To: CFO

Department: RSC

Date: March 2026

Basic Function: Assists with maintaining restaurant technology systems and assists users by performing troubleshooting procedures to resolve malfunctions.

Job Specifications: Requires a high school degree or equivalent, with technical or vocational training in network administration preferred. Requires at least one-year related work experience in a networked environment. A Technician certification preferred. Must demonstrate the ability and desire to learn vendor-supported software programs. Requires analytical and problem­ solving skills to determine solutions to technical problems. Must be able to balance multiple tasks simultaneously. Good organizational, interpersonal, and communication skills are required. Some physical effort is required for lifting/moving supplies, monitors, printers, and drive-thru loop maintenance weighing up to 30 pounds.

Supervisory Dimensions: No supervisory responsibilities.

External Contracts: Contact with hardware and software companies and franchisor/help desk for service, support and maintenance.

Internal Contracts: Daily contact with personnel throughout the Company regarding hardware/software malfunctions.

Decision Making Responsibilities: Makes decisions regarding the most effective method of resolving software and/or hardware problems based upon facts available.

Consequences of Errors: Errors could result in systems downtime due to hardware/software failure, resulting in loss of productivity, delay in processing of work, loss of data integrity, employee dissatisfaction, and financial loss for the Company.

Exposure to Confidential Information: Access to confidential data files and computer user access codes: unauthorized release of information could result in financial loss to the Company or loss of competitive advantage.

Key Activities:

This position performs maintenance and hardware installations characterized by, but not limited to, the following activities and responsibilities:

• Maintain POS hardware and software systems, with phone and on-site support.
• Install BOH PC system, and troubleshoot, when necessary, in conjunction with help desk.
• Install and maintain security camera systems.
• Install and maintain drive-thru timer system, loop sensors and headset communication system.
• Install interior & exterior digital menu boards.
• Performs routine hardware and software upgrades when necessary.
• Install and troubleshoot alarm system hardware when necessary.
• Install and maintain kiosk order systems.
• Install and maintain kitchen display system (KDS)
• Install and maintain credit card machines.