Resolve incoming employee requests by diagnosing and triaging issues via the IT Service Desk platform and identifying the best technical solution based on the details provided
Maintain PCs, peripherals, and printers to ensure all hardware is functional and up to standard
Keep the IT Asset Management system accurate and up to date at all times
Support all users by preparing hardware, software, and licenses for onboarding and ongoing operations
Troubleshoot hardware and software issues across PCs, mobile devices, and network devices
Own the creation and maintenance of service delivery documentation, keeping it current and accessible to the team

1 to 2 years of work experience in IT support or a related technical role
Hands-on experience with JIRA Service Desk for ticket management and request handling
Working knowledge of Active Directory basic management and Microsoft 365 administration
Familiarity with Linux command-line operations and experience with Azure AD
Strong troubleshooting and problem-solving skills, applied to hardware, software, and network issues
Business Fluent in English

30 days of paid time off per year
Affordable access to a vast network of fitness and wellness facilities through EGYM Wellpass subsidy
Deutschlandticket subsidy to support sustainable travel using public transport
Flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!
Full visa and relocation support for international candidates
Attractive bike leasing model through JobRad, in line with commitment towards sustainable mobility
Competitive compensation package that values the skills and experience you bring
Up to 4000 EUR employee referral bonus
Financial support for local language classes to help you in your journey of integrating into the culture!

IT Support Specialist

Key skills