Provide technical support for employees globally, including troubleshooting, resolution, documentation, and escalation of IT issues
Support endpoint devices, operating systems, SaaS applications, collaboration tools, identity platforms, networking, and employee productivity tools
Manage onboarding and offboarding activities, including device preparation, software setup, account provisioning, access management, and asset recovery
Maintain user accounts, permissions, device records, and asset information across IT systems
Partner with Security and external vendors to support device management, access controls, hardware issues, and service requests
Create and maintain technical documentation, knowledge articles, support procedures, and inventory records
Identify recurring issues and recommend improvements to support processes, tooling, and employee experience
Contribute to IT projects, workplace technology initiatives, and operational improvements within the IT support function

Experience supporting employees in a corporate, SaaS, technology, or multi-location environment
Experience managing corporate devices, including deployment, troubleshooting, software installation, patching, and lifecycle management
Familiarity with identity and access management platforms such as Active Directory, Entra ID, Okta, Google Workspace, or similar solutions
Experience with endpoint management tools such as Intune, Jamf, Kandji, SCCM, or comparable platforms
Knowledge of IT service management practices, ticketing systems, incident management, and service-level expectations
Ability to troubleshoot and resolve multi-faceted technical issues using sound judgment and a structured approach
Strong communication skills with the ability to explain technical concepts clearly to non-technical audiences
Degree, diploma, certification in Information Technology or a related field, or equivalent practical experience

Health & Wellness — Comprehensive medical, dental, and vision coverage tailored to your local needs
Time Off — PTO and public holidays to rest, recharge, and do what matters most
Volunteer Days — Dedicated time to give back and support the communities that matter to you
Ignite Days — Dedicated learning days to support continuous growth, skill development, and professional learning
Financial — Compensation that reflects your market and your value
Retirement — Retirement plans designed to help you build long-term financial security
Tuition Assistance — Invest in your growth with support for continuing education and professional development
Flexibility — Work where you thrive, with remote and hybrid options available across most regions

Senior IT Technical Support Specialist

Key skills