You deliver exceptional customer support via Zendesk, ensuring every interaction is friendly, professional, and solution-oriented
You support customers with questions related to orders, deliveries, products, returns, and refunds
You take ownership of customer enquiries and resolve them efficiently while maintaining a high level of customer satisfaction
You accurately document customer interactions and ensure excellent service quality
You work with modern AI-powered tools to help deliver efficient, high-quality customer support
You collaborate with cross-functional teams, including Logistics, Operations, Supply Chain, and Quality Management, to ensure the best possible customer experience
You work closely with your Customer Support teammates to continuously improve processes and ways of working
You contribute to Help Centre content and Customer Support improvement projects as you grow in the role

You have native-level proficiency in Italian, Spanish, or French (one of these languages is mandatory)
You have good English language skills
You have some experience in a customer-facing role, such as Customer Service, Retail, Hospitality, or Customer Support
You have strong communication and organizational skills
You are comfortable using digital tools; experience with Zendesk or a similar ticketing system is a plus
You are interested in AI-powered tools and new technologies
You have German language skills, which are a plus but not required

Customer Support Specialist – Italian, Spanish, French Speaker

Key skills