Customer Success Intern – CS

Role Overview

• Build and align implementation schedule for new clients.
• Follow up on the implementation process with new clients.
• Perform setup/configuration of the new system.
• Lead the implementation and onboarding process.
• Present and guide new clients on using the platform.
• Respond to and resolve technical support tickets.
• Collaborate with related teams on client issues (ensure resolution).
• Facilitate technical problem resolution in case of bugs (create tasks).
• Advise clients and keep them informed about progress and resolutions.
• Create support materials based on support needs.
• Monitor customer satisfaction metrics (quantitative and qualitative).
• Develop and maintain client relationships.
• Create materials/communications for new feature launches.
• Develop trainings and user guides for features.
• Identify product improvements and report them to the team.

Requirements

• Availability to work on weekends.
• Basic technology tools (Excel, ChatGPT, automation tools).
• Focus on quality and attention to detail.
• Clear, didactic communication skills.
• Proactivity and initiative.
• Ability to solve problems effectively.
• Quick learning ability.
• Positive energy and strong interpersonal skills.
• Plus: Previous experience in customer support and working on projects involving Artificial Intelligence.

Benefits

• Cartão Caju: flexible R$600 monthly allowance that you can use however you like.
• AI reimbursement: monthly reimbursement of up to R$200 for AI tools of your choice.
• Totalpass: access to the Totalpass plan, including classes and gym access at partner facilities.
• Remote First: work from anywhere in the world (literally!).
• Birthday Day-Off: enjoy a day off to celebrate your birthday.
• Paid time off: 30 days per year, accrued proportionally each month (starting from the first month).