Bookings Clerk

Role Overview

• Ensure a high level of patient service is provided including meeting patient needs, maintaining patient service levels and monitoring and reacting to patient feedback.
• Customer Service for both face to face and telephone contact;
• Be part of a multidisciplinary team to achieve patient services of the highest quality;
• Respond to and resolve issues and provide a prompt service in line with expectations;
• Work with colleagues and other administrative staff to achieve efficient and effective management of the patient journey throughout the Practice.
• Book and confirm patients for Planning CT, Treatment, Nursing Review, Procedures and Consultations;
• Sound knowledge of all Oncology booking and treatment procedures;
• Promotion of an efficient, compassionate service to all patients, while maintaining a good working relationship with all staff members.
• Liaise with both internal and external support staff i.e. Imaging departments CNCs.
• Accurate and timely data entry into medical record system Mosaiq.
• Maintain appointment diaries and taking initiative to ensure sessions are fully booked.

Requirements

• Demonstrated ability in an administrative role within a busy, customer focussed environment, medical preferred.
• Handle and resolve urgent matters and time critical medical appointments.
• Strong organisation and communication skills, with the ability to liaise with both internal and external stakeholders.
• Proven experience to work effectively both independently and in a team environment.
• Ability to use clinical administration systems, as well as Microsoft Office software.
• Collaborative approach in working with the wider Administration team and other internal customers, in line with the organisations values.
• Flexible approach to work.
• Diploma of Medical Administration or equivalent experience.

Benefits

• Great work / life balance; no night shifts or late shifts.
• Internal and external training and development opportunities.
• Uniform provided following probationary period.
• Close knit internal community.
• Fast paced, high performing & agile working culture with lots of change due to our rapid growth.
• Qantas membership discount, gym/swim membership discount, 12 weeks paid parental leave, Bupa discount, flare benefits.
• Clinic charity days, morning teas, health & wellbeing events.
• All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling.