Develop and manage a global content strategy and roadmap aligned with Commercial Skills & Training priorities
Translate strategic priorities into structured, scalable learning content
Build and maintain a clear content architecture (global vs. local content, reusable assets, consolidation of redundancies)
Design and maintain structured learning pathways (e.g., onboarding, role-based development, coaching journeys)
Integrate multiple learning formats (classroom, digital, microlearning, coaching, assessments) into end-to-end learning journeys
Support certification frameworks and capability development aligned to defined competencies
Manage the end-to-end content lifecycle (planning, development, review, publishing, updating, retirement)
Ensure quality standards, consistency, and global alignment
Establish governance processes including version control, localization, and approval workflows
Oversee the development of practical, high-quality learning assets (e.g., eLearning, facilitator materials, job aids, coaching tools)
Ensure strong application focus through realistic scenarios and use cases
Support Business and Market Units in adopting and localizing content
Enable best-practice sharing and knowledge exchange across markets
Define metadata, structure, and standards for digital content
Track content usage, effectiveness, and impact
Drive continuous improvement based on data and feedback

Bachelor’s degree in Business, Marketing, Sales, Life Sciences, Healthcare, Learning and Development, Instructional Design or a related field.
Master’s degree, MBA or equivalent commercial experience is an advantage.
At least 7 years of experience in commercial excellence, sales force effectiveness, sales enablement, commercial training, learning content management, capability development or a related function.
Demonstrated experience managing learning content across multiple Business and Market Units, regions or business units in a complex matrix environment.
Strong understanding of commercial skills such as consultative selling, coaching, account planning, stakeholder mapping, remote selling, business review, customer engagement and sales manager capability.

Global Commercial Skills & Training – Content Management Director

Key skills