Global Commercial Skills & Training – Content Management Director

Role Overview

• Develop and manage a global content strategy and roadmap aligned with Commercial Skills & Training priorities
• Translate strategic priorities into structured, scalable learning content
• Build and maintain a clear content architecture (global vs. local content, reusable assets, consolidation of redundancies)
• Identify content gaps and drive continuous optimization
• Design and maintain structured learning pathways (e.g., onboarding, role-based development, coaching journeys)
• Integrate multiple learning formats (classroom, digital, microlearning, coaching, assessments) into end-to-end learning journeys
• Support certification frameworks and capability development aligned to defined competencies
• Manage the end-to-end content lifecycle (planning, development, review, publishing, updating, retirement)
• Ensure quality standards, consistency, and global alignment
• Establish governance processes including version control, localization, and approval workflows
• Oversee the development of practical, high-quality learning assets (e.g., eLearning, facilitator materials, job aids, coaching tools)
• Ensure strong application focus through realistic scenarios and use cases
• Promote modular, reusable content building blocks
• Support Business and Market Units in adopting and localizing content
• Enable best-practice sharing and knowledge exchange across markets
• Balance global standardization with local relevance
• Define metadata, structure, and standards for digital content
• Collaborate with IT and platform teams to optimize learner experience
• Track content usage, effectiveness, and impact
• Drive continuous improvement based on data and feedback
• Manage external vendors and ensure quality, timelines, and deliverables

Requirements

• Bachelor’s degree in Business, Marketing, Sales, Life Sciences, Healthcare, Learning and Development, Instructional Design or a related field.
• Master’s degree, MBA or equivalent commercial experience is an advantage.
• At least 7 years of experience in commercial excellence, sales force effectiveness, sales enablement, commercial training, learning content management, capability development or a related function.
• Demonstrated experience managing learning content across multiple Business and Market Units, regions or business units in a complex matrix environment.
• Strong understanding of commercial skills such as consultative selling, coaching, account planning, stakeholder mapping, remote selling, business review, customer engagement and sales manager capability.

Benefits

• Health insurance
• Flexible working hours
• Professional development opportunities