Key skills
Customer Success
About this role
Role Overview
- Drive adoption on live projects — not from a distance, but by understanding how each team plans and helping them do it better with Aphex
- Build relationships with senior stakeholders — Heads of Planning, Operations Directors, Digital Leads — the people who decide whether Aphex becomes the standard
- Spot and create expansion opportunities — new divisions, new project types, new products like Aphex Diary
- Work with and lead customer success managers to deliver great onboarding and activation for customers
- Help customers build consistent operating processes across their projects so Aphex becomes how they work, not another tool to manage
- Hit your numbers — quarterly and annual expansion targets, and you'll be expected to deliver
Requirements
- You've been on site for 5+ years — as a Sub-Agent, Agent, or Project Manager. You know how construction projects actually run, not how textbooks say they should.
- You're ready for a change — not because you've failed in construction, but because you want to use everything you've learned differently. You want to work with technology, not against it.
- You can hold a room. You're comfortable presenting to a Site Manager, a Head of Planning, or an Operations Director — because you've worked alongside people like them your whole career.
- You take ownership. When something's yours, it's yours. You don't wait to be told what to do next.
Benefits
- A real career change — you're not leaving construction, you're upgrading your role in it.
- Higher earning potential — base plus variable, structured so strong performance pays meaningfully more than traditional construction roles.
- A team that gets it — Be part of and contribute to a truly high-performing team
- Remote-first flexibility — you'll travel to sites and client offices, but you're not living in a site cabin Monday to Friday. Expectation of 2 days a week in the central London office.
- The right tools — MacBook Pro, proper setup, modern tech stack
- Genuine development — constant training, coaching, and learning to get better every day