Manage a portfolio of up to 10 clients end-to-end as their main point of contact
Be on client calls, gather requirements, and translate them into orders/briefs for the delivery teams
Read through client questionnaires and onboarding data to understand the client and spot gaps
Feed inputs into the right delivery partner or into the company's internal AI app, then review outputs against client expectations
Communicate deliverables, timelines, and results back to the client
Handle grey area requests
judge whether something is scope creep or a normal question, and make the call
Proactively manage blockers by finding small next steps to keep projects moving rather than just waiting
Leverage AI tools (ChatGPT, Claude, internal apps) day-to-day to work efficiently

Strong spoken and written English
Solid client-facing relationship skills
able to handle difficult clients with emotional regulation
Agency experience
either as an account manager (3-5+ years) managing accounts, or strong technical/SEO background that can pick up account management
Ability to make judgement calls rather than only following a checklist/SOP
Comfortable leveraging AI tools in your workflow
Able to understand SEO/AI search strategy well enough to go toe-to-toe with SEO specialists and clients
Brownie points for: Direct hands-on SEO or AI search (GEO) experience
Experience working with marketing agencies delivering SEO services
Ability to grow into an Account Director-type role managing clients fully end-to-end

All public holidays off
Company closes for around two weeks at Christmas/New Year plus the first week of January
Team off-sites

SEO/AI Search Account Manager

Key skills