Danish-Speaking Customer Success Specialist

Role Overview

• Manage and maintain existing customer relations and replying to all income and outcoming enquiries via email, chat and phone.
• Review applications, make lending decisions, verify customer information, and ensure compliance with regulations.
• Offer additional support for the Debt Collection Team on busy collection days.
• Work with Compliance to ensure legal and regulatory requirements are met.
• Document administration and creating reports for management
• Keep sensitive information and financial records private and confidential

Requirements

• Fluent in Danish & English languages (written and verbal)
• Excellent communication skills
• Previous experience in customer service
• Punctual, attentive to details
• Ability to handle questions or complaints via telephone and email
• Essential computer usage skills;
• Team player in a fast-paced environment
• Active MitID account is a plus

Benefits

• Dynamic, challenging, and rewarding work within a rapidly growing international company;
• Talented and diverse team who always has your back;
• Supportive environment where hands-on approach is highly appreciated;
• Regular company events to break the routine;
• Modern office in the city center
• Motivation package that supports a healthy lifestyle