Learning & Development Administrator

Role Overview

• Providing efficient and reliable administrative support across Learning and Development activity.
• Helping to coordinate learning programmes and maintain systems and processes.
• Supporting everything from onboarding and training events to managing the learning platform and responding to queries.
• Ensuring learning activity runs smoothly and colleagues have a positive experience.
• Supporting the administration of the learning platform, including managing users, content and reports.
• Responding to queries and providing first line support on learning activity.
• Coordinating onboarding activity, including supporting Welcome Days.
• Arranging training events, including bookings, materials and joining instructions.
• Maintaining accurate learning records and supporting reporting requirements.
• Raising purchase orders and supporting budget tracking.
• Managing shared inboxes and supporting the smooth running of the team.
• Supporting the development of communications and internal learning information.

Requirements

• Strong IT skills, including Microsoft Office and Teams
• Experience of working with systems and data
• Experience providing administrative support within a busy team
• Strong organisational skills, with the ability to prioritise workload
• Good communication skills, both written and verbal
• Experience of delivering good customer service
• Ability to work independently and use initiative
• Excellent attention to detail
• The ability to demonstrate, understand and apply our Blue Cross values
• Experience working in the charity sector (Desirable)
• Experience of learning management systems or e-learning platforms (Desirable)
• Experience supporting or coordinating training or events (Desirable)

Benefits

• 38 days per year, increasing to 43 with service (including bank holidays). For part-time roles, holiday entitlement is calculated pro-rata.
• Pension scheme with enhanced employer contribution
• Life assurance
• Unlimited access to an employee assistance programme
• Programmes for physical and mental wellbeing support
• Free access to GP via MetLife
• Recognition scheme
• Annual volunteer days
• Claim for professional fees
• Charity worker discounts across a variety of retailers.