Servicing a large volume of inbound and outbound calls and emails from hotel guests, processing transactions in the reservations system with accuracy and attention to detail, delivering exceptional customer service in a friendly, personalized manner
Providing accurate, comprehensive information and recommendations about our properties, products, and services
Using personalized discovery and conversion techniques to increase transactions that generate company revenue and guest satisfaction
Responding to Owner emails and requests for call-backs within established response time standards
Taking personal ownership in resolving issues and complaints by thoroughly researching the issue, identifying solution options, advancing to a supervisor if applicable and ensuring resolution is implemented in a timely manner.

A positive, professional individual with a friendly, service-oriented demeanor
Outstanding written, listening, and verbal communication skills.
Ability to access, read, and accurately input data in a moderately sophisticated computer system
Ability to make accurate mathematical calculations using a 10-key calculator
Ability to effectively prioritize and adapt to change within a fast-paced business environment
Ability to handle and diffuse problem situations with courtesy, empathy, and a solution driven approach
Ability to switch between multiple systems and software programs to complete all work processes
Computer proficiency in Microsoft Word, Excel, and Outlook
Must live in the Las Vegas, NV or Orlando, FL area

Excellent health care options (medical, dental, and vision that encourage preventative care)
Paid Time Off (PTO) that allows for rest, relaxation or recuperation
All new Team Members are automatically enrolled in the HGV Retirement Savings Plan
Our Go Hilton Team Member Travel Program offers up to 30 nights per year at our employee rate and 50% off at participating hotel-operated restaurants.
Employee Stock Purchase Plan become an owner in our company. Eligible team members can purchase HGV common stock at a discount
Daily Pay Option*

Hotel Reservations Specialist

Key skills