HSN Customer Service Specialist

HSN is part of the QVC Group, a Fortune 500 company with leading retail brands. The Customer Service Specialist supports HSN by assisting customers with inquiries, promoting products, and improving sales while managing a high volume of calls.

Responsibilities:

• Busy day handling a high volume of our inbound customer inquiries
• Offer additional products on each customer interaction
• Assist customers with questions while personalizing the experience for each caller
• Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data
• Report to an assigned Customer Service Supervisor

Requirements:

• Provide a distraction free work from home environment
• 12 months or more of customer service experience
• Learn and work in a virtual environment
• Communicate with a variety of styles
• Navigate multiple systems and screens
• Follow HSN computer system requirements
• Troubleshoot own technical problems (partner with IT when needed)
• Available to work weekends, holidays, and additional hours