Act as the primary technical advisor for assigned customer accounts, building trusted relationships with technical stakeholders and champions.
Lead product demonstrations, technical discovery sessions, and solution design workshops tailored to each customer's unique environment and business goals.
Support the sales cycle by delivering compelling proof-of-concept (POC) engagements, responding to technical RFPs/RFIs, and addressing technical objections.
Guide customers through onboarding and implementation, ensuring solutions are configured correctly and integrated seamlessly into their existing tech stack.
Troubleshoot complex technical issues escalated by customers, collaborating with internal Engineering and Support teams to drive resolution.
Develop and maintain technical documentation including integration guides, architecture diagrams, and best-practice playbooks.
Partner with Customer Success Managers to conduct regular technical health checks, identify expansion opportunities, and mitigate churn risk.
Gather and synthesize customer feedback to share product improvement insights with the Product and Engineering teams.
Contribute to the Customer Experience team's internal knowledge base, training materials, and onboarding resources.
Stay current on product releases, industry trends, and the competitive landscape to position our solutions effectively.

3–6 years of experience in a Solutions Engineer, Sales Engineer, Technical Account Manager, or similar customer-facing technical role.
Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field — or equivalent practical experience.
Strong technical foundation — comfortable with APIs (REST/GraphQL), cloud platforms (AWS, GCP, or Azure), and SaaS integrations.
Experience with scripting or programming languages (Python, JavaScript, or similar) to support customer integrations and POC builds.
Proven ability to explain complex technical concepts clearly and persuasively to both technical and non-technical audiences.
Excellent problem-solving skills and the ability to think on your feet in live customer environments.
Strong project management skills with the ability to manage multiple customer engagements simultaneously.
Experience working in a B2B SaaS environment, ideally within a Customer Experience, Pre-Sales, or Post-Sales Engineering function.
Proficiency with CRM and customer success tools (e.g., Salesforce, Zendesk).

Solutions Engineer

Key skills