Build and nurture deep, consultative relationships with executive stakeholders
Serve as the primary executive point of contact, escalating and resolving strategic issues as needed.
Facilitate executive business reviews focused on outcomes, ROI and strategic alignment
Manage forecast renewal accuracy in CRM
Own end to end renewal strategy and execution inclusive of proposal development and contract negotiations
Drive strong gross and net revenue retention outcomes
Expand the company’s reach within client organizations by developing new relationships with key executive buyers
Identify, quantify and close expansion opportunities
Partner with Product, Sales, and Operations to develop compelling value-based growth proposals
Build account plans that align with client priorities and with the company’s long-term growth strategy
Act as the internal quarterback for assigned accounts to ensure alignment across operations, professional services, support, product, and engineering
Translate client feedback into actionable insight for product leadership
Ensure contractual commitments, success metrics, and value realization goals are clearly defined and achieved
Stay current on healthcare trends, regulations and payment models in order to position the company as a strategic partner
not just a vendor
within client organizations.

10+ years of experience driving client success, strategic account management, or consulting engagements within healthcare technology and healthcare IT organizations.
Demonstrated success in driving client growth, renewals, in the healthcare technology environment.
Strong understanding of healthcare provider operations, clinical workflows, and healthcare IT systems.
Deep experience partnering with c-suite healthcare leaders.
Knowledge of current industry trends, regulations (e.g., HIPAA, interoperability), and healthcare delivery models.
Ability to build and maintain strong relationships with C-suite executives, clinicians, and operational leaders.
A consultative, solutions-oriented approach to solving complex problems.
Ability to set and exceed targets for client growth, retention, and satisfaction.
Experience with account planning, forecasting, and managing client portfolios.
Exceptional verbal and written communication skills.
Ability to articulate complex concepts in a clear and compelling way to diverse audiences.
Strong analytical skills with the ability to identify client needs, diagnose issues, and propose actionable solutions.
A team player who thrives in a fast-paced, cross-functional environment.

Account Principal

Key skills