Support customers of an iconic global luxury retail brand, delivering elevated, relationship driven experiences
Deliver white glove customer support across channels
Provide expert product and fragrance recommendations based on mood, personality, and occasion
Anticipate customer needs and proactively offer thoughtful solutions throughout the experience
Maintain accurate and detailed records of customer interactions using CRM and service tools
Identify opportunities to elevate the customer journey and share insights with leadership
Contribute to a collaborative, high performance team environment while working independently when needed

Ability to commute to our Montreal office for occasional in-office shifts and training
At least 1 year experience in customer service, luxury retail, sales, or personalized client support
Strong proficiency with CRM platforms and digital customer service tools
English proficiency as you will be interacting with global customers and coworkers whose primary language is English
High school diploma or equivalent
Comfortable assisting customers and resolving customer requests on the phone
Computer experience

Full-time permanent role
Supportive of your career and professional development
An inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
A healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Customer Service Representative – Luxury Retail – English

Key skills