Customer Service Representative Associate

King's Daughters Medical Center is a healthcare facility dedicated to making a meaningful difference in patients' lives. The Customer Service Representative Associate will support financial resource activities by assisting patients with account inquiries and payment processes while ensuring compliance with institutional policies and delivering excellent customer service.

Responsibilities:

• Assists patients and families with questions regarding billing, insurance, and financial assistance options
• Reviews account information to identify outstanding balances and provides guidance on payment arrangements
• Collects and processes payments accurately in accordance with institutional procedures
• Verifies patient insurance and financial information to ensure accuracy and completeness
• Documents all interactions and account updates in systems in a timely and accurate manner
• Communicates with internal departments to resolve account discrepancies or escalate issues as needed
• Ensures compliance with HIPAA, institutional policies, and regulatory standards when handling patient information
• Delivers courteous and professional service to patients, families, and staff to support positive experiences
• Performs other duties as assigned

Requirements:

• High school diploma or equivalent
• 0-2 years of experience in a related field
• All experience must be paid and in the same related field
• Part-time and PRN experience will be prorated based on hours worked per week
• Volunteer work and internships for academic credit are not counted
• Ensures compliance with HIPAA, institutional policies, and regulatory standards when handling patient information
• Delivers courteous and professional service to patients, families, and staff to support positive experiences