Own the end-to-end delivery of assigned client engagements, ensuring projects are delivered on time, within scope, and to the highest quality standards.
Act as the primary delivery contact for clients, building trusted relationships and providing clear, proactive communication throughout project lifecycles.
Establish and maintain delivery governance, including project planning, reporting, risk management, issue resolution, and stakeholder management.
Coordinate cross-functional teams to ensure effective execution across technical, operational, and commercial workstreams.
Drive operational excellence through consistent delivery processes, resource coordination, and continuous improvement initiatives.
Support the successful onboarding and mobilisation of new client engagements and market launches.
Identify delivery risks and dependencies early, implementing mitigation strategies to maintain successful outcomes.
Produce regular delivery reporting and executive updates for both internal leadership and client stakeholders.
Collaborate closely with the VP of Delivery and wider Delivery & Change team to continually improve delivery capability and client satisfaction.
Adapt priorities across the client portfolio as business needs evolve, providing flexible delivery leadership where required.

Proven experience in delivery, programme, or project management within a technology, digital, consulting, or professional services environment.
Strong client relationship management skills, with the ability to build credibility and act as a trusted advisor to senior stakeholders.
Demonstrated experience managing multiple workstreams and balancing competing priorities in a fast-paced environment.
Excellent organisational and planning skills, with a strong attention to detail and a proactive approach to problem-solving.
Experience establishing delivery governance, including project planning, risk and issue management, status reporting, and stakeholder communications.
Strong communication and presentation skills, with confidence engaging both technical and non-technical audiences.
Ability to work independently with minimal supervision while collaborating effectively across cross-functional and geographically distributed teams.
Commercial awareness, with an understanding of client delivery, resource management, and operational performance.
Experience supporting large enterprise clients and complex, multi-market programmes is advantageous.
Familiarity with Agile, Scrum, or other project delivery methodologies, with relevant certifications (e.g. PRINCE2, PMP, AgilePM, or Scrum Master) considered beneficial.

Delivery Manager

Key skills