Customer Support Manager
Zürich, Zurich, Switzerland
Full Time
8 hours ago
No Sponsorship
Key skills
Communication
About this role
Role Overview
- General customer support via phone, email and chat in German, English and French, and possibly Italian
- Ensure the smooth running of daily operations
- Various administrative tasks
- Support other team members
- Ensure ongoing process optimization
Requirements
- A positive personality with completed commercial or business administration training
- Several years of professional experience in administration, (telephone) customer support or social insurance
- Mandatory fluency in German, English and French (any additional language is a plus)
- Proficient with standard MS Office applications
- Motivated, able to work independently and with attention to detail
- Communicative, stress-resistant, able to think holistically, quick to grasp new information, eager to learn and committed to continuously reviewing and improving existing processes
- Available immediately or by agreement
Benefits
- Hybrid work model with a modern office at Zürich Wiedikon train station
- Diverse, committed team with strong camaraderie
- Regular team events and social gatherings
- Free coffee, tea and snacks in the office
- Start-up spirit, flat hierarchies and direct lines of communication
- Several office dogs 🐶