Customer Support Associate

Role Overview

• Assist new customers with initial setup and first use of our systems.
• Respond to technical inquiries.
• Route complex inquiries to internal specialist teams.
• Document customer interactions and resolutions clearly and precisely.
• Contribute to the continuous improvement of customer support processes.

Requirements

• Experience supporting and advising B2B customers, ideally in a SaaS company or a similar environment.
• Genuine interest in the role.
• Experience in customer service, technical support, or account management is a plus.
• Solution-oriented mindset and the ability to remain calm in dynamic situations.
• Customer focus and an instinct for customers' issues, with a genuine enjoyment in solving them.
• Fluent in German and English, both written and spoken.
• Additional European languages are a plus.

Benefits

• A recipe for success: For over a decade we have been part of the hospitality and delivery industry. As specialists and market leaders, SIDES offers you the chance to actively shape the future of this sector.
• Ownership & creative freedom: We give you space for your ideas and trust in your decisions. You work independently with the support of a strong team.
• High-quality work equipment: Modern hardware, ergonomic workstations, and a professional office setup to help you perform at your best.
• Hungry for Growth: We care about your development. With regular feedback we support you professionally and personally.
• A positive work environment: Enjoy an open, trusting atmosphere and a warm team at our centrally located Berlin office in Südkreuz.
• Central office in Berlin-Südkreuz
• Regular office & team events
• Free snacks & drinks
• SIDES Library
• Dog-friendly office
• Onboarding lunch to welcome you and help you network
• €50 monthly benefits budget — you decide how to use it: JobRad (bike leasing), Deutschlandticket (public transport pass), company pension scheme (bAV), Wellhub / Urban Sports Club: discounted membership for fitness, classes and wellness.
• Instahelp: Professional mental health support — flexible and confidential.
• INCENT & Corporate Benefits: Attractive discounts and exclusive partner offers.
• Hybrid work: A healthy mix of office and home office — depending on role and team.
• Flexible working hours: Schedules that fit your life.
• December 24th & 31st off: without using vacation days.
• Company events: Highlights include the SIDES Summer Party and our Christmas get-together.