Serve as the primary point of contact for our international customers, providing day-to-day support for our legal practice management solution, Amberlo
Investigate, troubleshoot, and resolve customer inquiries and complex issues, including 2nd-level support cases
Analyse customer requirements and translate them into practical solutions and recommendations
Work closely with Product, Development, and other internal teams to ensure timely issue resolution and a high-quality customer experience
Deliver customer training sessions and support users in adopting and making the most of the solution
Monitor customer needs and proactively identify opportunities to improve satisfaction, processes, and product usage
Support customers throughout their lifecycle, from onboarding to ongoing enablement and optimisation
Contribute customer insights and feedback to product and process improvement initiatives while ensuring smooth project execution, quality standards, and commercial alignment

3+ years of experience in Customer Support, Customer Success, or SaaS software consulting
Strong troubleshooting and problem-solving skills in customer-facing environments
Technical affinity and confidence working with software solutions and system environments
Experience with CRM and support platforms (e.g. HubSpot, Dynamics, Jira, Zendesk)
Excellent communication skills and a strong customer-centric mindset
Ability to manage priorities independently while collaborating across teams
Fluent English and Polish language skills; German and/or Spanish are a plus
Legal Tech industry experience is an advantage

Customer Support & Success Manager – Legal B2B Software, English & Polish Speaking

Key skills