Make 50+ outbound calls per day to prospective patients and caregivers
Guide patients through our enrollment process
Respond to inbound communications, triage requests, and ensure patients are connected to the right team members
Obtain patient consent, complete enrollment surveys, and escalate urgent needs to our clinical teams
Share feedback with internal teams based on patient and provider needs
Work a structured schedule with coverage to ensure patient access

3+ years of experience in an enrollment, patient outreach, call center, or SDR role with high phone volume
You know how to build trust—quickly and genuinely—with both providers and patients
You take initiative, stay on top of details, and bring structure to dynamic or ambiguous situations
You can make a big impact at a start up
You have documented in a CRM such as Salesforce and know how to use tools like Slack, Salesforce, Zoom, Google Suite, and EHRs

Enrollment Specialist

Key skills