Receptionist – Resource Center Specialist

Role Overview

• Serves as a primary point of contact for our members, staff, and the public.
• Plays a vital role in delivering exceptional service through phone, email, written correspondence, and in-person interactions.
• Triages incoming calls, greets and assists visitors, assesses needs, and directs inquiries.
• Shares responsibility for maintaining the membership database, resolving record discrepancies.
• Performs administrative functions such as managing conference rooms and calendars.

Requirements

• Requires a High School Diploma or General Education Degree (GED).
• Bilingual (Spanish) Preferred.
• Minimum two (2) years’ experience in a front desk/reception or administrative position or two (2) years’ experience in a call center environment, preferably using an Automatic Call Distribution.

Benefits

• 100% employer paid medical, dental, and vision insurance (employee only)
• $900 HSA funding provided by employer for individuals ($2,000 for families)
• Generous paid vacation and sick time
• 10 paid holidays per year + 2 additional floating holidays
• 8 hours of paid volunteer hours per year
• Paid parental leave
• 401(k) with employer match
• Public Service Loan Forgiveness (PSLF)
• Quarterly wellness reimbursement for gym membership
• A community of friendly and collaborative co-workers