Project Change Management Specialist

Role Overview

• Lead the planning, scoping, and execution of complex Google Workspace deployment and optimization programs.
• Act as the primary point of contact for client leadership, ensuring transparent communication, risk mitigation, and alignment on deliverables.
• Manage cross-functional teams (technical engineers, data migration specialists, and trainers) to ensure flawless execution.
• Define, track, and own delivery satisfaction metrics, proactively pivoting strategies to address client friction points.
• Manage multiple projects and priorities simultaneously.
• Design and execute comprehensive change management strategies (communication, training, and resistance management) tailored to unique client cultures.
• Conduct stakeholder analysis and change impact assessments to anticipate user friction during the transition to Google Workspace.
• Build and nurture internal "Google Guides/Champions" networks within client organizations to drive grassroots peer-to-peer learning.
• Move clients beyond basic email/calendar usage, coaching them on how to leverage Google Workspace (Docs, Drive, Meet, Chat, AppSheet) to transform their daily collaboration.

Requirements

• 5+ years of experience managing complex IT programs, with at least 3 years specifically focused on Google Workspace deployments and Change Management.
• Change Management certification (e.g., Prosci, CCMP).
• Project Management certification (e.g., PMP, Agile/Scrum).
• Google Workspace Professional Administrator or Deployment Specialist credentials.
• Cloud Digital Leader.
• Deep, practical knowledge of the Google Workspace ecosystem, its security/governance models, and its collaborative capabilities.
• Exceptional empathy, active listening, and communication skills. You must be able to translate complex technical shifts into clear, benefit-driven narratives for non-technical users.
• Experience defining and tracking KPIs related to project health, user adoption rates, and customer satisfaction.

Tech Stack

• Cloud
• PMP

Benefits

• Freedom to Work program: Set your own schedule and location (as appropriate).
• Principal program: Earn the opportunity to become an owner of the firm.
• Flexible paid time off/vacation: Take time off when it makes sense for you and your team.
• Career development: Explore a wide range of learning and growth opportunities within and across industries.
• Health, life, vision, and dental insurance: Cover all your medical bases.
• Paid sick time, retirement plan, fitness reimbursement, pet insurance, identity protection, technology stipend, employee assistance program, and more!