Project Logistics Coordinator

Role Overview

• Responsible for the operational detail for assigned account(s) with a heightened focus on specialized and over-dimensional project freight.
• Focused on daily account activities that directly impact the operational success, customer and carrier experience.
• Focus on load building, scheduling and customer/carrier updates.
• TMS entry and operational oversight on customer updates including portal and email communication.
• Respond to customer and carrier inquiries and provide updates in a timely manner.
• Appointment scheduling and rescheduling.
• Managing Customer Cost Trackers and overseeing order tender management promptly and efficiently.
• Collecting facility info and updating portals to gain visibility from a project perspective.
• Help with route Surveys, permit scheduling and any additional operational duties to ensure the safety and success of the project.
• Issue escalation and resolution, managing and relaying tracking information and status updates to expectations of customer requests.
• Build strong partnerships with internal pillars and their leaders, resolve problems by identifying issues and thinking critically to determine the best course of action.
• Understand the technology platform and drive automation, assist in claims process, collecting necessary documents and relay information to Claims Department.

Requirements

• Ability to thrive under deadlines and work in a team environment.
• Excellent verbal and written communication skills.
• Driven, enthusiastic, and highly motivated.
• Ability to build strong relationships.
• Strong organizational skills and sense of urgency.
• Exceptional customer service skills.
• Proven problem solving and analytical skills.
• High attention to detail and ability to multi-task.
• Ability to read, write, type, and speak English fluently.

Benefits

• N/A