About this role

Deliver outstanding customer support via phone calls, emails and chats;
Handle guest inquiries regarding check-ins/check-outs, accommodation services, amenities, and location-related information;
Build strong and lasting customer relationships;
Keep up with evolving tools and technology;
Handle sensitive customer data with care and security;
Apply the latest and greatest customer happiness practices;
Maintain deep understanding of client solutions and meet KPI;
Communicate with developers and cross-functional specialists.

Excellent English and Italian skills (C1 for both spoken and written);
Experience in customer support for 6-12 months;
Positive, proactive and responsible attitude;
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Experience in hospitality or property management industry.

Fixed schedule: Wednesday–Sunday, 2 PM–10 PM CET;
Opportunity to cooperate fully remotely;
Inclusive international environment;
Compensation in USD;
Rewards for referring friends;
Balance between project workload and personal time, but also – internal health policy;
Responsive leadership interested in your development and long-lasting cooperation;
Greenhouse conditions for self-development;
A culture built on trust, with no time-tracking requirements.

Customer Support Consultant, Fluent Italian & English

Key skills