Enterprise Broker Customer Solutions Architect

Role Overview

• Account Planning: Use internal tools and data to develop customer engagement plans, identify gaps in usage, and take action to drive adoption.
• Customer Training & Enablement: Understand DAT’s product suite and services to effectively communicate value, provide training, and support day-to-day customer needs.
• Cross-Functional Collaboration: Work closely with internal stakeholders and bring in appropriate DAT resources to support customer success.
• Issue Resolution: Proactively resolve client issues or concerns, acting as a customer advocate within the organization.
• Engagement Cadence: Maintain regular communication with customers to understand evolving needs and ensure alignment with DAT solutions.

Requirements

• 1–3 years of experience in a Customer Success, Account Management, or similar customer-facing role.
• Strong interpersonal and communication skills with a customer-first mentality.
• Excellent problem-solving and multitasking abilities.
• Highly organized and able to manage several initiatives simultaneously.
• Bachelor’s degree preferred

Benefits

• Medical, Dental, Vision, Life, and AD&D insurance
• Parental Leave
• Flexible time off
• An additional 10 holidays of paid time off per calendar year
• 401k matching (immediately vested)
• Employee Stock Purchase Plan
• Short
• and Long-term disability sick leave
• Flexible Spending Accounts
• Health Savings Accounts
• Employee Assistance Program
• Additional programs
• Employee Referral, Internal Recognition, and Wellness
• Free TriMet transit pass (Beaverton Office)
• Competitive salary and benefits package
• Work on impactful projects in a cutting-edge environment
• Collaborative and supportive team culture
• Opportunity to make a real difference in the trucking industry
• Employee Resource Groups