Managed Services Operations Analyst

Role Overview

• Input and maintain financial and accounting data in the Black Diamond Trust accounting software per the responsibilities defined for the Managed Service Client
• Interact on daily processes amongst the team
• Adhere to daily, monthly, quarterly, and annual procedures for processes within Managed Services
• Ensure that financial transactions are balanced and documented according to policies and procedures
• Processing, review and oversight of cash and security activity , including trade settlement, corporate actions, cash movement and shadow posting
• Meet and ensure daily deadlines are met for processing and reconciliation
• Interact on operational activity with each Client
• Identify and work with client for reconciliation outages
• Research, document, and handle client reported issues, provide user support to Clients and log Clients requests for services as needed to a timely resolution
• Build, maintain , and foster positive and growing relationship with Clients
• Work closely with Client Relationship Team to understand issues and assist in resolution
• Demonstrate relentless focus on accurate and timely processing
• Understand Client issues and concerns and escalate as appropriate
• Build, maintain , and foster positive and growing relationships with all departments of SS&C | Black Diamond Trust , and with vendors
• Demonstrate focus on client operational needs
• Communicate effectively and professionally
• Actively manage assigned work and assist with assigned work of others as needed
• Actively manage issues for resolution, assist teammates with issues or escalate as appropriate
• Actively manage workload to support teammates
• Take a proactive approach to learning, document and share lessons learned
• Use established policies and procedures to process within guidelines and identify areas of improvement or efficiencies
• Be a subject matter expert on team tasks

Requirements

• Experience in a deadline driven, operational environment
• Superior customer service skills
• Excellent analytical/problem solving capabilities
• Experience learning new processes and systems quickly
• Experience working with minimal supervision in a team environment
• Experience writing, understanding and applying document processes
• Experience creating and following a prioritized workload and maintain organization
• Excellent verbal and written communication skills
• Excellent computer skills, including Word, Excel, and Outlook
• Experience with security processing
• Experience and understanding of publicly traded securities
• Experience with cash processing
• Experience and understanding of funds movement processes and deadlines

Benefits

• medical, dental, and vision coverage
• a 401(k) plan with company match
• paid time off, holidays, and parental leave
• professional development reimbursement opportunity