Represent The Trustees membership program at properties, events, and community engagement opportunities throughout Massachusetts.
Engage visitors in meaningful conversations about membership, tailoring messaging to individual interests and experiences.
Support on-site membership acquisition efforts and assist visitors with membership enrollment and related questions.
Accurately process memberships and ensure data is collected and recorded appropriately.
Serve as a welcoming and knowledgeable ambassador for The Trustees, delivering exceptional visitor experiences.
Participate in membership-focused events and outreach activities throughout the year, with increased field presence during peak visitation seasons.
Assist with maintaining membership sales materials, signage, and promotional resources at assigned properties.
Support the delivery of membership engagement initiatives in partnership with property teams and Membership staff.
Represent The Trustees at community events, partner programs, and other public-facing opportunities.
Assist with the delivery of membership training and support resources for property-facing staff.
Share visitor feedback, membership trends, and observations from the field to help improve engagement strategies and visitor experiences.
Collaborate with Membership and property teams to support membership acquisition goals and organizational priorities.
Perform other duties and special projects as assigned.

3-5 years of experience in sales, customer service, visitor engagement, membership programs, fundraising, hospitality, or a related customer-facing role.
Strong interpersonal and communication skills, with the ability to engage comfortably with diverse audiences.
Confidence and enthusiasm for initiating conversations and promoting membership through in-person interactions.
Ability to work independently, manage multiple priorities, and adapt to changing needs and environments.
Strong attention to detail and commitment to providing exceptional customer service.
Familiarity with Salesforce or other CRM systems preferred; ability to learn new systems quickly.
Valid driver's license and reliable transportation with the ability to travel regularly throughout Massachusetts.
Availability to work evenings, weekends, and holidays as needed to support events and visitor engagement activities.
Ability to work outdoors and remain active for extended periods during events and property visits.
Enthusiasm for The Trustees' mission and a genuine interest in conservation, outdoor recreation, and connecting people to special places.
Bachelor's degree or equivalent combination of education and relevant experience.

Sick time: 15 days per year
Vacation time: 20 days per year
12 observed holidays, 3 floating
Health insurance: You are eligible to participate in the Trustees health insurance benefit via Blue Cross Blue Shield (BCBS). BCBS also offers additional benefits, such as fitness reimbursement and rewards for healthy habits.
Health Reimbursement Account (HRA)
Short-Term and Long-Term Disability Insurance
Massachusetts Paid Family Medical Leave
Life Insurance
401k with 5% match after 1 year of employment
Employee Assistance Program: Free access to a confidential service that helps employees and their communities with personal and work-related issues, such as mental health support, counseling, and financial advice.
Reciprocity: Enjoy access to free and discounted admission and membership to more than 50 nearby museums and cultural institutions for Trustees Staff, Volunteers and Interns.
Discounts: Enjoy free entry to all Trustees properties, discount event tickets, and discounted merchandise at our stores and on stays at our inns.
Day of Wonder: Spend one workday per year to exploring a Trustees property
Day of Service: Spend one workday per year to helping with a project at a Trustees property

Member Engagement Associate

Key skills