Responsible for post-sale order entry process, including HSD, video, and native and ported telephone lines.
Receives orders from business sales representatives, verifies accuracy, and gathers information from customer.
Facilitates communications between customers and sales associates with a focus on quality assurance and customer satisfaction.
Enters orders in software platforms, while maintaining contact with business customers, dispatchers, Level 3, and local office teams throughout installation process.
Manages multiple projects, including escalations, at various stages of completion, ensuring accuracy and detailed follow-through.
Creates service tickets and notates Customer Relationship Management (CRM) tools for all orders.
Other duties and/or responsibilities not specifically set forth above may, however, be assigned as needed.

High school diploma or general education degree (GED);
One to two years related experience and/or training; or equivalent combination of education and experience.
Previous experience within cable industry, specifically in the areas of Competitive Local Exchange Carrier (C-LEC), Incumbent Local Exchange Carrier (I-LEC), and Business-to-Business (B2B) preferred.
Ability to calculate figures and amounts such as discounts, interest, percentages, adjustments, commissions, Early Termination Fees (ETF), and Return on Investment (ROI).
Valid driver’s license and a good driving record.
Intermediate skill in essential software applications, including Outlook, Excel, and Word required.
Strong customer service skills with emphasis on phones and data entry required.
High level of accountability and detail orientation required.
Knowledgeable in Salesforce.com and Single View preferred.
Understanding of ROI and beginner knowledge of port process preferred.

Medical, dental, and vision plans – start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k)
100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
Group Legal plan with Identity Theft Protection
Additional Perks Tuition reimbursement (up to $5,250 on 1st year)
Up to seventy-five dollars a month towards cable and internet services
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment

Service Delivery Fulfillment Specialist

Key skills