LTSS Administration Service Coordinator – Lead

Role Overview

• Assist management with day-to-day activities
• Monitor and prioritize workflow
• Perform reviews to ensure forms are completed accurately and timely
• Assist in the development and maintenance of policies and procedures, training materials and job resources
• Lead projects and participate in workgroups with cross-functional teams
• Serve as a representative on business unit and enterprise initiatives
• Perform process evaluations and tests and monitor systems/process enhancements
• Responsible for overall management of member's individual service plan
• Develop, monitor, and revise the member's service plan
• Perform telephonic or face-to-face history and program needs assessments
• Identify members with potential clinical health care needs
• Manage non-clinical needs of members with chronic illnesses, co-morbidities, and/or disabilities
• Establish short and long-term service and support goals
• Serve as a mentor or preceptor for new staff

Requirements

• Requires a BA/BS degree
• Minimum of 2 years of experience working with a social work agency
• Minimum of 5 years of experience in working with individuals with chronic illnesses, co-morbidities, and/or disabilities in a Service Coordinator or similar role
• Bilingual in Spanish/English preferred
• BA/BS degree field of study in healthcare related field preferred

Benefits

• Merit increases
• Paid holidays
• Paid Time Off
• Incentive bonus programs
• Medical benefits
• Dental benefits
• Vision benefits
• Short and long term disability benefits
• 401(k) +match
• Stock purchase plan
• Life insurance
• Wellness programs
• Financial education resources