Elicit, define and manage functional and non-functional requirements with strong traceability
Translate business needs into user stories, process models and system-level specifications
Identify change impacts from new processes, systems and ways of working
Create clear documentation and artefacts that enable delivery teams
Facilitate workshops, refinements and co-design sessions with stakeholders, delivery teams and end users
Analyse and redesign end-to-end business processes with a focus on gaps, efficiency and experience
Balance user desirability, business viability and technical feasibility
Identify opportunities for automation, optimisation and AI augmentation
Lead collaborative sessions that drive shared understanding and decision making
Support UAT, readiness, adoption activities and implementation support
Work in Agile environments using Azure DevOps, Jira and Confluence
Use AI tools such as M365 Copilot to enhance analysis, documentation and insight generation

Strong experience in Business Analysis within digital or technology environments
Proven ability to apply human-centred design or design thinking approaches
Excellent facilitation, communication and stakeholder engagement skills
Experience in Agile delivery environments and tools
Foundational understanding of organisational change management, including impact, adoption, readiness and user enablement
Familiarity with AI tools and applied use cases in business contexts
Experience using M365 Copilot for productivity and analysis
Understanding of prompt engineering, AI-assisted requirements workflows and Responsible AI practices

Shared Services Business Analyst – Workplace Advisory

Key skills