Review and validate functional and technical requirements against business objectives.
Conduct comprehensive operational impact assessments to identify gaps between legacy workflows (Forge 2.0) and future-state workflows.
Validate member experience workflows, UI/UX configurations, and custom branding needs.
Drive readiness planning for branches, the contact centre, and operations teams, including drafting internal policy and procedure updates.
Collaborate with product managers, designers, architects, and developers in Agile delivery teams.

3+ years of experience as a Business or Systems Analyst in software development projects.
Strong analytical skills with experience mapping complex operational workflows and business rules.
Experience facilitating workshops, managing business validation testing, and coordinating business cutover readiness.
Strong communication and documentation skills.

Business – Systems Analyst

Key skills