Business Systems Analyst

Ubique Group is a digital forward, consumer-driven powerhouse featuring an expansive portfolio of furniture brands. The Analyst, Business Systems is responsible for driving continuous improvement of systems that support order management, account operations, CRM, and EDI processing across the organization.

Responsibilities:

• Lead continuous improvement initiatives across Salesforce, Manhattan WMS, and EDI systems by identifying performance gaps, analyzing root causes, and developing prioritized improvement recommendations for IT and operational leadership; exercise independent judgment in determining which issues require immediate escalation versus structured project planning
• Manage the full project lifecycle for system enhancement initiatives, from requirements gathering and business case development through testing coordination, deployment, and post-go-live evaluation; make independent decisions on project scope, timeline, and prioritization in alignment with business and IT leadership
• Conduct data analysis across system performance, order flow metrics, EDI transaction success rates, and operational KPIs to identify patterns, quantify the business impact of system issues, and build evidence-based recommendations that support leadership decisions on technology investment and process change
• Serve as the primary business-side partner to IT for all systems touching orders and accounts; represent the interests of Business Operations in technical discussions, influence project prioritization, and ensure business requirements are accurately understood and reflected in system design and configuration decisions
• Lead EDI continuous improvement efforts by analyzing recurring transaction failures, mapping errors, and order digest issues to determine systemic causes and develop resolution plans; coordinate with IT and trading partners to implement and validate fixes, and report improvement progress to the Director, Sales Operations
• Develop and present regular reporting to senior leadership on the status of active system improvement initiatives, open IT project items, and operational data trends; communicate findings in business terms, provide a clear point of view on recommended action, and follow through to confirm that decisions are implemented
• Lead user acceptance testing for system changes and enhancements, including designing test scenarios, coordinating participation across operational teams, evaluating results, and contributing to the go-live readiness determination in partnership with IT and business leadership
• Build and maintain productive working relationships across IT, Sales Operations, Finance, and Supply Chain to ensure system improvement priorities reflect the needs of the broader organization; proactively identify emerging system risks or opportunities and bring well-developed recommendations forward before issues affect operations

Requirements:

• Minimum of 2 to 3 years of experience in business systems analysis, sales or commercial operations, or a related field; demonstrated experience supporting or leading system improvement and technology project initiatives in a business analyst or operational capacity
• Working knowledge of Salesforce and/or Manhattan WMS as a business user; ability to evaluate system behavior, identify configuration or process issues, and communicate findings to both technical and non-technical audiences
• Proficiency in data analysis using Excel or comparable reporting tools; ability to extract meaningful insight from operational data, present findings clearly, and use data to build a business case that influences decision-making
• Demonstrated ability to manage multiple concurrent projects, exercise sound independent judgment, and drive cross-functional alignment without direct authority; comfortable representing business priorities in IT and leadership forums
• Strong written and verbal communication skills with the ability to translate complex system and data findings into clear, actionable recommendations for operational and executive audiences
• Understanding of EDI order processing from a business perspective; experience identifying transaction failures, mapping issues, or order digest problems and coordinating resolution with IT or third-party providers preferred
• Bachelor's degree in Business, Information Systems, Operations, or a related field preferred; equivalent combination of education and experience will be considered