About this role

Serve as the primary contact for a single client program.
Lead regular client meetings, performance reviews, and operational updates.
Maintain strong understanding of client structure, workforce priorities, and key stakeholders.
Ensure client satisfaction through responsiveness, accountability, and clear communication.
Own program-level KPIs such as fill rate, time-to-fill, service responsiveness, quality metrics, and retention indicators.
Monitor performance trends and implement corrective action plans when needed.
Partner with internal stakeholders to ensure service delivery aligns with client expectations.
Manage client escalations and coordinate cross-functional solutions.
Identify operational risks and proactively mitigate service disruptions.
Partner with recruiting, operations, credentialing, and support teams to align execution.

5+ years of experience in staffing, workforce solutions, client services, or related roles.
Demonstrated experience managing client relationships or operational programs.
Proven ability to manage performance metrics and service delivery outcomes.
Strong experience leading client meetings and structured governance discussions.
Ability to manage escalations professionally and effectively.
High School Diploma or GED required.
Bachelor’s degree coursework in Business, Communications, Human Resources, or a related field preferred.

Manager, Program Management

Key skills