Key Account Manager

Role Overview

• Manage day-to-day communication and business activities with Costco buyers and merchandising teams
• Support the development and execution of annual account plans and joint business planning initiatives
• Build strong customer relationships while identifying opportunities to expand distribution, assortment, and sales performance
• Prepare customer presentations, business reviews, and performance updates
• Partner with sales leadership on buyer meetings, line reviews, and strategic planning sessions
• Manage promotional planning and execution, ensuring alignment across internal stakeholders and customer expectations
• Monitor sales performance, inventory levels, forecasts, and replenishment metrics to support business growth
• Analyze sell-through data, member insights, and category trends to identify opportunities and risks
• Coordinate new product launches, seasonal programs, and assortment changes with Costco and internal teams
• Track key account KPIs including revenue, margin, promotional performance, and inventory health
• Partner with marketing teams to develop customer-specific programs and merchandising opportunities
• Collaborate with supply chain and operations teams to ensure accurate forecasting, inventory availability, and service levels
• Work closely with finance teams on pricing, promotional investments, and profitability analysis
• Coordinate with product and innovation teams to support assortment planning and launch readiness
• Maintain accurate sales forecasts, sales budgets and account reporting
• Deliver regular business performance updates and recommendations to management
• Utilize data and analytics to support customer discussions and drive informed decision-making
• Identify process improvements that enhance account performance and operational efficiency

Requirements

• Bachelor's degree in Business, Marketing, Finance, or a related field
• 4–7 years of experience in retail sales, account management, or customer development
• Experience managing national retail accounts; specifically, Costco or other club channel retailers
• Strong analytical skills with experience using sales, inventory, and customer performance data to drive decisions
• Excellent communication, presentation, and relationship-building skills
• Proven ability to manage multiple priorities and work effectively across cross-functional teams
• Strong proficiency with Microsoft Excel, PowerPoint, and sales reporting tools
• Must reside within commuting distance of Bellevue

Benefits

• health insurance (medical, dental and vision)
• 401K with company match
• parental leave
• sick leave
• paid vacation and holidays
• access to numerous additional perks and benefits