Overseeing learning delivery efforts across Client portfolio
Leading a team of internal Learning Delivery Managers
Collaborating with instructors to facilitate learning experiences for agents
Providing thought leadership on current certification best practices and virtual learning
Ensure execution of end-to-end course facilitation including scheduling, attendance, technical support
Developing project plans, analyzing variances, and driving key initiatives for certification rates
Building relationships with clients while managing expectations and delivering project updates
Leading performance quality analyses of certification courses

Bachelor’s Degree and 3-5 years of experience in a leadership role in management
Proven ability to complete robust Analysis
Strong training measurement and evaluation skills (the Kirkpatrick and/or Phillips model) considered a plus.
Experience with online learning delivery platforms and learning management systems.
Experience with risk analysis.
Strong analytical, teamwork, problem solving, negotiation and time management skills are necessary.
High-level consultancy skills.
Must be proficient with Microsoft Office Suite, Project, Visio, web authoring tools, and virtual classroom delivery platforms.

Director, Learning Delivery

Key skills