IT Operational Specialist

Role Overview

• Serve as a primary point of contact for day-to-day staff technology support and troubleshooting requests
• Assist staff with troubleshooting computers, printers, phones, scanners, Microsoft Office applications, Teams, and other common office technology systems
• Coordinate setup, deployment, maintenance, and replacement of computers, monitors, phones, and other office technology equipment
• Assist with employee onboarding and offboarding processes including workstation setup, account coordination, equipment deployment, and technology orientation
• Maintain and track organizational technology inventory and related records
• Assist with user account administration, permissions, and access management within Yardi and other organizational systems
• Assist with setup of new properties and entities within Yardi and related software systems
• Support implementation, testing, and continuous improvement of Yardi workflows, processes, and operational enhancements
• Work collaboratively with Accounting, Property Management, Compliance, Asset Management, and other departments to identify and improve operational workflows and system utilization
• Coordinate with third-party IT vendors and consultants to escalate and resolve advanced technical issues as needed
• Assist with technology procurement, vendor coordination, and operational technology projects
• Maintain operational procedures, technology documentation, training materials, and internal user guides
• Assist with scanning, electronic filing, and organization of operational and technology-related documentation
• Support organizational process improvement initiatives and assist with implementation of operational efficiencies
• Maintain confidentiality of sensitive organizational and employee information
• Perform other duties as assigned

Requirements

• Associates degree in information technology, business administration, management information systems, computer science, or a related field required
• Bachelor degree preferred
• Three to five years of experience in technology support, systems administration, operational support, property management systems support, business systems support, or a related field is preferred
• Experience supporting users in a professional office environment and troubleshooting common technology and operational issues is preferred
• Experience with Yardi Voyager or similar property management or ERP software systems is strongly preferred
• Experience with software implementation, workflow improvement, onboarding support, or operational process coordination is a plus
• Proficiency with Microsoft Office applications including Outlook, Word, Excel, Teams, and Adobe Acrobat is required
• Ability to learn and utilize various software platforms, office technology systems, databases, and electronic document management systems is essential
• Experience supporting users with common office technology issues including printers, phones, scanners, and workstation setup is preferred
• Excellent written, oral and interpersonal communication skills are required
• Ability to communicate professionally and cultivate positive working relationships with a diverse range of people, both internal and external to the organization is essential
• Ability to perform basic business math and accounting calculations accurately
• Valid driver’s license with current vehicle insurance is required to meet the position’s travel requirements, as needed

Tech Stack

• ERP

Benefits

• None specified