IT Operational Specialist

Role Overview

• Support the day-to-day technology, systems, and operational support functions of the organization.
• Provide front-line technical support and coordinate technology setup and maintenance.
• Assist with Yardi administration and property setup.
• Support operational technology improvements and work collaboratively with staff and third-party vendors.
• Serve as a primary point of contact for day-to-day staff technology support and troubleshooting requests.
• Assist staff with troubleshooting computers, printers, phones, scanners, Microsoft Office applications, Teams, and other common office technology systems.
• Coordinate setup, deployment, maintenance, and replacement of computers, monitors, phones, and other office technology equipment.
• Assist with employee onboarding and offboarding processes including workstation setup, account coordination, equipment deployment, and technology orientation.
• Maintain and track organizational technology inventory and related records.
• Assist with user account administration, permissions, and access management within Yardi and other organizational systems.
• Assist with setup of new properties and entities within Yardi and related software systems.
• Support implementation, testing, and continuous improvement of Yardi workflows, processes, and operational enhancements.
• Work collaboratively with Accounting, Property Management, Compliance, Asset Management, and other departments to identify and improve operational workflows and system utilization.
• Coordinate with third-party IT vendors and consultants to escalate and resolve advanced technical issues as needed.
• Assist with technology procurement, vendor coordination, and operational technology projects.
• Maintain operational procedures, technology documentation, training materials, and internal user guides.
• Assist with scanning, electronic filing, and organization of operational and technology-related documentation.
• Support organizational process improvement initiatives and implement operational efficiencies.
• Maintain confidentiality of sensitive organizational and employee information.
• Perform other duties as assigned.

Requirements

• Associates degree in information technology, business administration, management information systems, computer science, or a related field required.
• Bachelor degree preferred.
• Equivalent combinations of education and relevant experience may be considered.
• Three to five years of experience in technology support, systems administration, operational support, property management systems support, business systems support, or a related field is preferred.
• Experience supporting users in a professional office environment and troubleshooting common technology and operational issues is preferred.
• Experience with Yardi Voyager or similar property management or ERP software systems is strongly preferred.
• Experience with software implementation, workflow improvement, onboarding support, or operational process coordination is a plus.
• Proficiency with Microsoft Office applications including Outlook, Word, Excel, Teams, and Adobe Acrobat is required.
• Ability to learn and utilize various software platforms, office technology systems, databases, and electronic document management systems is essential.
• Experience supporting users with common office technology issues including printers, phones, scanners, and workstation setup is preferred.

Tech Stack

• ERP