Manager, Hiring Events Team

Role Overview

• Facilitate virtual hiring services, allowing CIEE host employers to interview and hire from their home office via webcam
• Oversee many aspects of virtual hiring, including reviewing host employer needs for seasonal staff
• Advertising to prospective participants through CIEE’s network of International Representatives overseas
• Scheduling and overseeing event execution
• Ensure the completion of interview documents prior to virtual events
• Manage post-event follow-up as necessary
• Maintain accurate hiring records in CIEE’s database
• Collaborate with lateral CIEE teams, host employers, and international representatives on multiple platforms
• Orchestrate virtual and in-person hiring events: create calendar invitations, send reminders to event participants, and communicate adjustments efficiently
• Allocate host employer positions, communicate requirements to international representatives, and make shifts as needed
• Provide live technical support to all stakeholders during hiring events
• Proactively monitor event enrollment and ensure completion of pre-interview requirements
• Provide professional and consistent customer service to all stakeholders
• Manage post-event reporting and maintain accurate hiring records in CIEE’s database, including generation and disbursal of reports to external stakeholders
• Seek continuous improvement to virtual and in-person hiring event processes and update training and event materials annually
• Train colleagues on web-based hiring services and new processes as needed
• Conduct interviews of applicants for placement into seasonal positions and assist teammates as needed with adjacent hiring services
• Manage teams that coordinate the hiring events; meet with team members weekly to ensure hiring goals are met and standards are met
• Work with international representatives to ensure enrollments and placements are occurring
• Analyze data to determine agent hiring service allocation
• Regularly work with team to review job inventory to ensure appropriate strategic decisions are made
• Work with Employer Sales Managers keeping them up to date on job inventory, country goals and event timing
• Keep teams up to date on results of hiring events goals vs. actuals
• Track hiring service popularity to ensure appropriate staffing
• Report on performance of hiring services and hires by service
• Other duties as assigned

Requirements

• Bachelor's degree
• Two years of experience working in a customer-facing/client management role
• Experience in event planning and scheduling preferred, knowledge of virtual event management a plus
• High level of computer skills including MS Office Suite; Salesforce and advanced Excel experience (e.g., development of macros) preferred
• Excellent interpersonal and communication skills, both written and verbal
• Very high-level customer service, critical thinking, and problem-solving skills
• Self-starter with ability to take initiative and drive projects independently
• Experience delivering results in a fast-paced team environment
• Strong organizational skills with high level of attention to detail
• Demonstrated ability to work with people, both in gathering information and communicating project direction and status
• Strong ability to multi-task while overseeing daily projects and events
• Some early morning and evening work required to accommodate host schedules
• Some travel may be requested to attend overseas hiring events as well as domestic travel
• Readiness to grow and develop yourself, our stakeholders, and our program
• Ability to embrace CIEE’s culture and Core Values (Excellence, Integrity, Respect, Inclusion and Problem Solving)
• Qualified candidates from underrepresented groups are strongly encouraged to apply.

Benefits

• Paid time off
• Parental leave
• Gym Reimbursement Program
• Employee Assistance Program
• Short-term & Long-term Disability
• 6 floating Fridays (based on our eligibility rules)
• CIEE Study Abroad and TEFL Program discounts
• 403(b) Retirement Plan with employer contribution
• Insurance Coverage (life, travel, medical, dental and vision)
• Flexible Spending Accounts/Health Savings Account (medical and dependent)
• Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)